Shipping policy

1. Processing & Handling Times

  • Orders are processed within 2 business days after payment confirmation.
  • Customized or special edition items may require additional time for production.

2. Shipping Methods & Delivery

  • We offer standard and express shipping options, depending on your location.
  • Estimated delivery times vary based on the carrier and destination:
    • Domestic Shipping: 7 days
    • International Shipping: 2-3 weeks
  • Tracking details will be provided once your order ships.

3. Shipping Fees & Taxes

  • Shipping costs are calculated at checkout based on location and chosen delivery method.
  • International orders may be subject to customs fees or import duties, which are the buyer’s responsibility.

4. Address Accuracy & Non-Delivery

  • Please double-check your shipping address. Music Merch Company is not responsible for misplaced orders due to incorrect details.
  • If a package is returned due to an incorrect address, re-shipping costs will be the customer’s responsibility.

5. Lost, Delayed, or Damaged Shipments

  • Lost or Delayed: If your order hasn’t arrived within the expected timeframe, contact the carrier first, then reach out to us for assistance.
  • Damaged Packages: If your item arrives damaged, notify us within 7 days of delivery with photos, and we’ll assess replacement eligibility.

6. Holiday & Peak Season Delays

  • Orders placed during holiday seasons or peak sales events may experience slight delays. Please allow extra time for processing and delivery.

By purchasing from Music Merch Company, you agree to the terms outlined in this Shipping Policy.

For further inquiries, contact us at customercare@musicmerchcompany.com